FAQs

For any freelance enquiries, please get in touch via the contact page here or email directly at itsclubgemini@gmail.com

 

When will my order be dispatched?

Current processing times for all products is 1-2 weeks. All items will be shipped via Royal Mail 24 within the UK and International Standard outside of the UK.

How long will my order take to arrive?

  • Within the UK: Royal Mail will aim to deliver* the next working day
  • Outside of the UK: Royal Mail will aim to deliver* within 6-7 working days

*Delivery times are not guaranteed and deliveries can be delayed for any reason. If you have any concerns with your items, please get in touch.

Where is my order?

If your order has not arrived within the following times, please get in touch via the contact page here or email directly at itsclubgemini@gmail.com

  • Domestic: 13 days, from date of dispatch
  • Europe: 25 days, from date of dispatch
  • Rest of world: 32 days, from date of dispatch

Do you ship to my country? 

All items are shipped worldwide, please refer to the shipping calculator at the checkout for more information on the price of postage for your location.

I ordered the items to the wrong address, what should I do?

Please get in touch as soon as possible, via the contact page here or email directly at itsclubgemini@gmail.com.

If your item has not shipped then your address can be updated. If your item has already shipped, then the package will need to be returned to me and your items will then be re-sent with an additional shipping charge. 

Please be aware that it is not guaranteed that items sent to the wrong address will be returned, if this is the case you will not receive a refund for the items so please ensure that all information is checked before placing your order.

Can I cancel my order?

If you would like to cancel your order, please get in touch within 48 hours of placing the order, via the contact page here or email directly at itsclubgemini@gmail.com - if you contact outside of this time your order may have been dispatched, if this is the case you will need to return the items before a refund can be issued.

Can I return my order?

You may request a return within 14 days of the original order date, any items returned will be at the buyers cost. The buyer will be charged for any items which do not return in original condition and will be expected to cover the full cost of the item.